UNDP, established in 1966 by the General Assembly of the United Nations, is United Nation’s lead agency on international development. It works in 170 countries and territories to eradicate poverty and reduce inequality. As United Nation’s global development network, UNDP has a unique business model in where it provides coordination support to each of the United Nation’s agencies for different services.
UNDP liked ServiceNow as a platform, but the challenge was that ServiceNow did not offer such a solution that met their all needs in a single system. UNDP required a holistic solution that could help them with automation of workflows across departments of HR, recruitment, finance, operations, travel, and procurement, etc. along with centralized storage and access of all the documents.
Our team built a well-designed Non-Profit Service Management Solution to meet the business needs of UNDP.
Advance Solutions has used NPSM (Non-profit Software Management) along with ITSM (IT Service Management) and HRSD (HR Service Delivery) to provide the client an end-to-end solution:
ServiceNow HRSD Implementation
We helped the organization streamline their HR workflows, boost the productivity of their HR teams, and improve employee satisfaction by leveraging ServiceNow HR Service Delivery. This involved automating routine HR tasks, providing tools that helped HR professionals manage and deliver different HR services and timely
communication to the employees which resulted in an enhanced employee experience.
ServiceNow ITSM Implementation
With the power of ServiceNow for ITSM, we aided in reducing resolution time through automation and complete visibility, as well as intelligent workflows that streamline activities across departments. We consolidated IT services utilizing a unified cloud platform and best practices to provide excellent service at scale and speed.
ADVANCE Non-Profit Service Management
With NPSM, we helped the client undergo a smooth digital transition so that they could enhance how they operate with the aid of an intelligent tool that facilitates wiser business decisions and raises the standard of all business processes. To help them save time and have better visibility into costs and ROI, we assisted them in switching to an end-to-end, intelligent, and leaner business process management system on a single platform.